Privacy Policy

1. Who We Are

Acolite Insurance Services (“Acolite,” “we,” “us,” or “our”) is a licensed insurance broker. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website or services.

2. Information We Collect

We collect information you provide directly, including:

• Contact details — name, email address, phone number.
• Business information — company name, trade type, state, annual revenue, payroll, number of employees.
• Coverage needs — lines of insurance requested, project details, renewal dates.
• Usage data — pages visited, form interactions, device type, IP address, and browser information collected automatically via cookies and analytics tools.

3. How We Use Your Information

We use the information we collect to:

• Generate and deliver insurance quotes on your behalf.
• Submit your information to carrier partners for underwriting.
• Contact you by email, phone (including automated and AI-assisted calls), and SMS as described in our Terms of Service.
• Manage your policy, renewals, and certificates of insurance.
• Improve our website, products, and services.
• Comply with legal and regulatory requirements.

4. Sharing Your Information

We share your information only as necessary to provide our services:

• Insurance carriers — to obtain quotes and bind coverage on your behalf.
• Service providers — trusted third-party vendors that help us operate our platform (e.g., CRM, email, phone, analytics). These vendors are contractually prohibited from using your data for their own purposes.
• Legal requirements — when required by law, court order, or government regulation.

We do not sell your personal information to third parties.

5. AI Processing

We may use artificial intelligence tools to help process your information, generate quote summaries, and assist with customer communications. Information you provide may be processed by AI systems as part of delivering our services. AI systems can make mistakes — any AI-generated output is reviewed or verified by licensed personnel before being relied upon for coverage decisions.

6. Data Retention

We retain your information for as long as necessary to provide services to you, maintain our business records, and comply with applicable laws. If you request deletion of your data, we will honor that request to the extent permitted by law and regulatory requirements.

7. Your Rights

Depending on your state of residence, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information (subject to legal retention requirements).
• Opt out of marketing communications at any time.

To exercise any of these rights, contact us at support@acoliteinsurance.com or call (646) 238-6645.

8. Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

9. Cookies and Analytics

We use cookies and similar tracking technologies to understand how visitors use our website and to improve our services. You can disable cookies in your browser settings, though some features may not function correctly without them.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date above. Continued use of our services after changes are posted constitutes your acceptance of the revised Policy.

11. Contact Us

Acolite Insurance Services
Phone: (646) 238-6645
Email: support@acoliteinsurance.com